Help Desk Services
We help you elevate your facilities’ reputation and enhance the customer experience of your people by providing prompt, efficient, personalised and proactive help desk support. Keeping your facilities running smoothly, we take complete care of your help desk services allowing you to focus on what matters most.
Help desk services and solutions
We provide helpdesk facilities with a dedicated point of contact, giving you easy access to services that can either be located on your premises or centrally off-site. You can easily get in contact, report issues and receive immediate assistance from us through scanning on-site QR codes, via online systems, by phone, or on-site walk-in services.
We offer a full range of help desk services
Our friendly teams are specially trained in all aspects of help desk services and known for going the extra mile. They will be fully knowledgeable and familiar with your sites and core operations, and if not based on site, they will regularly visit your locations.
For tracking your service requests, we provide you with a regular update of enquiries and actions. Our teams monitor all help desk requests, making sure every issue gets resolved and will also look at performance measures and trends to implement continuous improvements for optimising your facilities’ operations and maximising uptime.
Case Study
EMCOR UK success stories & case studies
Discover how EMCOR UK is transforming facilities management for our customers across a wide range of industries with our FM services and solutions, all expertly delivered using our unique engineering heritage and innovation capability.
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Living Wage Foundation
2022
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View more awards
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Living Wage Foundation
2022
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Living Wage Foundation
2022
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Some Of Our Customers...
Why EMCOR UK?
What sets us apart
EMCOR UK’s hard facilities management services combine our unique engineering heritage with innovation, all underpinned with the highest level of safety, compliance and assurance processes for your organisation.
Our collaborative approach enables us to shape a better future. Whether guiding you through industry specific regulations or redeveloping your facilities to enhance efficient operations, we create better places for work, whilst taking all the stress out of operating your facilities and leaving you to focus on your organisation. With customer relationships that have lasted for decades, you can have confidence and trust in our ability to deliver alongside an ever-changing landscape.
About UsOur facilities management solutions
At EMCOR UK, we deliver comprehensive facilities management solutions designed to meet your needs now and in the future. We seamlessly integrate into your organisation, helping to ensure your facilities run smoothly while supporting your goals, such as achieving Net Zero. Together, we can create a smarter workplace where employees thrive, and your business excels through operational efficiency, innovation and sustainability.
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Carbon Management Services
Our Carbon Transformation service will support you to achieve your net zero, ESG & sustainability goals, through a personalised strategy and expert delivery team. -
Asset Management
Asset Dynamics offers a modular approach to expertly manage your assets from strategy, through maintenance to portfolio optimisation. Improving efficiency, compliance, and sustainable practices. -
Workplace Services
Workplace Evolution brings together data insights and our workplace expertise to evolve with your needs to create high performing, healthy & productive workplaces. -
Data Centre Services
We can design, build and manage Data Centre facilities that deliver reliability, compliance, security and scalability - to your exacting requirements. -
Technology, Analytics & Insights
Insight Intelligence cleverly combines your data sets, advance analytics and our specialist expertise to show you how to get the best from your estate.