Catering

Project description 

EMCOR UK was asked by this customer to propose an alternative solution to their incumbent vendor. Financial accountability was a particular problem and the catering service was poorly regarded by customers.

Key benefits 

• Change of structure: The catering team was integrated with EMCOR UK as a single point of contact 
• Change of management style: Away from a distanced supplier relationship and towards an integrated partnership 
• Change of food style: Fresh food— locally sourced where possible 
• Customer communication strategy: To give customers a voice that was heard and responded to 
• Open book financial accountability 
• An aware and involved steering group has been empowered to responsibly use tariff strategies to stimulate healthy eating regimes and benefit financially from the elimination of single-use plastics

About the customer 

This customer is the UK’s leading provider of air traffic control services and handles 2.4 million flights and 250 million passengers in UK airspace annually.