Catering Case Study

Project Description

EMCOR UK was asked by this customer to propose an alternative solution to their incumbent vendor. Financial accountability was a particular problem and the catering service was poorly regarded by customers.

Key Benefits

  • Change of structure: The catering team was integrated with EMCOR UK as a single point of contact.
  • Change of management style: Away from a distanced supplier relationship and towards an integrated partnership.
  • Change of food style: Fresh food—locally sourced where possible.
  • Customer communication strategy: To give customers a voice that was heard and responded to.
  • Open book financial accountability.
  • An aware and involved steering group has been empowered to responsibly use tariff strategies to stimulate healthy eating regimes and benefit financially from the elimination of single-use plastics.

About the Customer

This customer is the UK's leading provider of air traffic control services and handles 2.4 million flights and 250 million passengers in UK airspace annually.

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