Leading facilities management provider EMCOR UK was recently presented the “Best UK Newcomer” at the 2017 Hospitality Assured Awards. This Award is presented to the newcomer with the highest score for Hospitality Assured accreditation, which is the industry measure of excellent service and care. The Hospitality Assured Awards recognise the highest quality levels of service, operations and management within the sector.
Assessed across a number of criteria, EMCOR UK’s collaborative, customer focused approach with Three was praised for a strong ‘One Team’ working culture, assisting in the delivery of Three’s Business Transformation Plan and growth targets. The EMCOR UK team was additionally commended for the implementation of feedback mechanisms which helped to inform metrics which EMCOR UK used to manage its performance across Three’s estate.
Muthamma Tandy, EMCOR UK’s Account Manager for Three, said: “Achieving the Best UK Newcomer award is a great win for Three and EMCOR UK. Collaboration underpins EMCOR UK’s approach to identifying customers’ strategic and operational requirements. This award is a testament to our people, their values, and the culture of continuous improvement that is embedded in our teams and our customer.”
Trisha Bennett, Communications Director at Hospitality Assured, said: “The success of the Three contract is underpinned by the robust EMCOR UK policies, processes, and procedures in place and the similarities in the responsible working ethics of both organisations. The EMCOR Values are clearly not lip service and are lived as part of day to day working practices.”